The Training Place: May and June Trainings

Flyer sent to GMI from BCOE The Training Place

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Professional Development with Our Exceptional Team of Trainers! 

Bruce Enyeart, Ann Wicks, Catherine Goggia, Joc Clark


High Impact Feedback and Listening, Tuesday, May 1, 8:30-12:30 pm
Presented by Catherine Goggia
  • Support colleagues’ job performance, growth, and development.
  • Build authentic, trusting relationships with colleagues.
  • More wisely choose opportunities to give and seek feedback.
  • Handle, reduce, or eliminate defensiveness or negative emotions that can occur in a feedback discussion.
  • Help create a culture of teamwork and performance.
Your Leadership Journey – Thursday, May 3, 8:30 am-12:30 pm
Presented by Joc Clark
  • Reduce the stress associated with the shift to leading others.
  • Act with authenticity to build trust.
  • Bring out the best in others to enhance engagement and capacity.
  • Look for and accept feedback with grace.
Managing Challenging People, Thursday, May 3, 8:30-11:30 am
Presented by Catherine Goggia
  • Minimize emotional exchanges while focusing on fact-based communication.
  • Understand style, temperament and value differences.
  • Identify opportunities to approach current situations in new ways.
  • Apply style flexing techniques to maximize productivity and maintain respect.
Workload Management WEBINAR, Wednesday, May 9, 9:00 am-11:00 am
Presented by Catherine Goggia
  • Gain access to a system for understanding, training, and monitoring workload management.
  • Establish criteria for understanding which work categories have highest importance in your organization.
  • Assign timelines to key tasks.
  • Determine impact of organization skills on workload management.
Developing Yourself and Others, Thursday, May 10, 8:30-12:30 pm
Presented by Joc Clark
  • Recognize the role of the leader and the team member in development planning and execution.
  • Recognize the importance of development to the success of individuals, teams, and the organization.
  • Use a three-step process: Assess-Acquire-Apply to identify strengths and growth areas, plan development actions, and successfully implement development plans.
  • Employ a set of best practices to overcome common development barriers and challenges.
  • Measure the effectiveness of their development efforts so they know they are successful.
Maximizing Team Performance, Tuesday, May 15, 8:30-11:30 am
Presented by Catherine Goggia
  • Gain awareness of the four stages of group development.
  • Use observation to implement skillful leadership practice.
  • Be able to apply an adaptive leadership model when leading teams through different stages of growth toward high performance.
  • Highly involve work teams in leadership.
  • Identify best practices of high performing teams.
  • Understand how the six different power bases impact motivation.
Mastering Positive Attitude Habits, Tuesday, May 15, 8:30-11:30 am
Presented by Catherine Goggia
  • Manage attitude through disciplined thought choice.
  • Recognize barriers to a positive attitude.
  • Distinguish between external events and situations within your control or influence.
  • Model a consistently positive perspective.
  • Create a personal attitude priming plan.
  • Participants receive a copy of Catherine’s book, LIVE IT! Mastering Positive Attitude Habits
Employment Law 101: Background Checks and Employee Dress Codes
Wednesday, May 16, 9:00 – 11:00 am

Presented by Ann Wicks
  • Learn common mistakes and restrictions on conducting in-house background checks on employees and what type of information is off limits.
  • Learn how to work with outside agencies and the requirements of the Fair Credit Reporting act and California Consumer Credit Reporting Agencies Act, including what to do when adverse information is uncovered.
  • Learn what is and is not permissible when drafting an employee dress code and how to handle situations when dress code is violated.
  • Sample policies will be provided.
WEBINAR, Wednesday, May 16, 9:00 am-11:00 am
Presented by Catherine Goggia – Check website for topic
Coaching for Peak Performance, Thursday, May 17, 8:30-12:30 pm
Presented by Catherine Goggia
  • Encourage people to take ownership of, and be accountable for, their work performance.
  • Create a work environment where people are comfortable taking on the risk associated with new responsibilities.
  • Boost morale, improve productivity, and increase profitability by coaching for peak performance in each person.
Emotional Intelligence: Improve Relationships and Increase Productivity
Thursday, May 17, 8:30 am-4:30 pm
Presented by Joc Clark
  • Identify and understand your emotions and those of others to guide your behavior and manage relationships.
  • Understand the five competencies of Emotional Intelligence (EQ): self-awareness, self-regulation, motivation, empathy, and effective relationships.
Facilitating Difficult Conversations WEBINAR, Wednesday, May 23, 9:00 am-11:00 am
Presented by Catherine Goggia
  • Facilitate productive discussions even when coworkers or customers (patients, consumers, clients) are frustrated and unhappy with you, your organization, your products or services.
Managing Difficult Conversations, Thursday, May 24, 8:30-12:30 pm
Presented by Catherine Goggia
  • Learn how to listen non-defensively to angry or upset customers.
  • Use eight techniques to defuse tension with customers.
  • Learn how to offer appropriate goodwill gestures.
  • Learn the value of keeping promises to customers.
Essential Communication Skills WEBINAR, Wednesday, May 30, 9:00 am-11:00 am
Presented by Catherine Goggia
  • Provide context for your message.
  • Demonstrate communication signals that match your intentions.
  • Minimize close-ended questions.
  • Use a proven two-step formula for validating the message you hear and asking questions that move the conversation forward.
Forklift Operation – 3 day certification training 
Mon. – Wed., June 4-6, 8 am-5 pm, Butte College Main Campus
Presented by Bruce Enyeart
  • For beginning operators and operators who have forklift experience but have never been through a formal training course, this class will equip the operator with all the safety, maintenance and operating skills needed to use the forklift properly and effectively.